I learned alot about the electronic resources during this challenge. The biggest thing: I need to practice every week on each of the resources so that I can easily manipulate the info when the time comes. I was so excited when a patron came in and asked a question that we could research in the data bases. She didn't have time that day and I am still waiting for her to come back so we can work together and find her the answers to her questions.
When someone has a question, it is acceptable to say "I'm not sure but let me find out" and then proceed to work on the problem. However, I want to be able to say "I know right where we can look" and sit down with the member right then and find their answers. It will take time and practice that I am willing to take on.
Thank you for your work on this challenge. I look forward to my continued learning!!
I'm so glad you see what the e-resources have to offer and are willing to work on greater proficiency, Rhonda! Not only is it ok to say, "I'm not sure," but you can show the patron how the program works, and let them work it out for themselves. CONGRATS on completing this Challenge. We look forward to working with you at Institute!
ReplyDeletePS You can also tell your patron, "this may take awhile. What is your contact information?" so you can get ahold of them when you do find the answer. :)
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